At SanSenNursery.com, we prioritize customer satisfaction and stand behind the quality of our plants. If, unfortunately, you receive damaged trees due to transit, we want to make it right for you. Please notify us promptly by email within three (3) days of receiving your delivery. In your email, include detailed photos of the damaged trees, as this will help us assess the extent of the damage accurately.
Once we confirm the damage through the provided photos, we will swiftly evaluate the situation. Depending on the severity of the damage and the specific circumstances, we may offer store credit or arrange for a replacement tree to be sent to you at no additional cost.
Our goal is to simplify this process for you and make it as hassle-free as possible. We understand that receiving damaged trees can be disappointing, and we are committed to resolving the issue promptly. Your satisfaction is important to us, and we appreciate your understanding and cooperation in this matter.
Thank you for choosing SanSenNursery.com. If you have any questions or concerns, please don't hesitate to contact our customer service team—we're here to help.
We use cookies to analyze website traffic and optimize your website experience. By accepting our use of cookies, your data will be aggregated with all other user data.